When does the Statue of Liberty close for renovations?
Tickets to the Crown or the Pedestal will not be available after October 29, 2011 due to interior renovations which are expected to take approximately one year to complete. Liberty Island will remain open and will not impact Non-Crown and Non-Pedestal ticket holders.
How do I get tickets for the Crown?
Crown and Pedestal reservations can no longer be reserved until further notice due to current renovations to the interior of the Statue of Liberty. The renovation project is expected to last approximately one year and the renovation is set to begin at the end of October 2011.During such time, Crown Tickets and Pedestal Tickets will be suspended until further notice.Please check back for updates to the progress of the renovation. Crown and Pedestal tickets already reserved will be unaffected.
Visitors to New York and New Jersey will still be able to purchase Non-Crown and Non-Pedestal Tickets to the Statue of Liberty while the renovation is taking place (Book Now). Since the work is being done inside, views of Lady Liberty from land and sea will remain unobstructed.In addition, Ellis Island will not be impacted by the renovation.
Are there any Crown Ticket restrictions?
Only 4 tickets may be purchased at a time by the credit cardholder.Furthermore, children have to be at least 4-feet tall to climb the crown. The name of each visitor is required at the time of purchase, and valid Photo ID (with the exclusion of minors without ID) is required upon arrival at the Statue of Liberty. Visitors are not allowed to access the crown without valid identification.
Finally, Crown Tickets can only be picked up at the Will Call Window in either Battery Park in New York or Liberty State Park in New Jersey—E-tickets are not available for Crown Tickets. The person who purchased the Crown Tickets with his or her credit card must be present to pick up the tickets.
Can small children or babies be carried by their parents up to the Crown?
Although, children under 5 are allowed free of charge on all other Statue of Liberty tours, all visitors to the crown must be able to climb the stairs to the crown on their own and must be at least 4-feet tall.
How do I pick up Crown Tickets?
Crown tickets must be picked up at the ticket office Will Call window (at either the New Jersey or New York ticket office) by the ticket purchaser. You must present a valid Photo ID as well as the credit card used to purchase the crown tickets in order to retrieve your tickets. Your crown ticket is only valid for the specific date and time that you select upon purchase. The time to enter the embarkation site security screening facility will be printed on the face of the ticket. E-Tickets are not available for Crown Tickets.
How many people will be allowed into the crown?
For safety considerations, groups of no more than 10 people will be allowed to enter the crown at a given time. Approximately 3 groups will ascend to the crown per hour.
How strenuous is the climb to the Crown?
The climb to the crown is a strenuous journey that encompasses 354 steps, or approximately the height of a 27 story building, in a cramped enclosed area with high temperatures. The steps within the Statue are 19" (48 cm) wide, are shallow and taper at one end. Head clearance is 6 feet 2 inches. All crown visitors must be able to climb up and down the 354 steps unassisted.
Is it safe to go up to the crown?
National Park Service rangers will be on site at all times to assist visitors. Since the Statue is not air conditioned, interior temperatures can be 20 degrees higher than those outside. On hot days, it is suggested that visitors drink water at least 30 minutes prior to the climb; there are no restrooms inside the Statue. The National Park Service recommends that crown visitors have no significant physical or mental conditions that would impair their ability to complete the climb.
Can I have my crown tickets emailed to me?
No, crown tickets can only be picked up at the Will Call windows at either the New Jersey or New York ticket offices, by the ticket purchaser holding the credit card with a valid ID.
Where do I go when I get to Liberty Island if I have crown tickets?
Please go to the Information Center at Liberty Island. Liberty Island is the island where the Statue of Liberty stands.
You will pick up a wrist band that indicates you have access to the crown. After receiving the wrist band, please go directly to the security screening at the base of the pedestal.
What programs are available at Ellis Island?
Programs may vary by day – check program boards at Battery Park, Liberty State Park or the Information Desk at Ellis Island for more information.
- Audio Tour:Audio tours are a wonderful enhancement to your visit. The self-paced Audio Tours are available for both the Statue of Liberty National Monument and the Ellis Island Immigration Museum. They are available in different languages including Arabic, English, French, German, Italian, Japanese, Mandarin, Russian and Spanish. A special children's tour features animal characters as guides. The audio tour comes with your ticket at no additional cost. The audio tour comes with every Official Statue of Liberty and Ellis Island ticket.
Both the Statue and Ellis Island Audio tours are now available free of charge and come with all tickets.
- Ellis Island Movie: Island of Hope, Island of Tears - Free 45-minute experience including a live introduction and a film about the immigrant experience.
- Ellis Island Junior Ranger Programs: These self-directed activities are documented in a book on both islands. Materials are distributed and collected at the Ellis Island Information Desk. Junior Rangers receive a Junior Ranger badge upon completion.
- American Family Immigration History Center:Located on Ellis Island enables a visitor to explore family immigration to America through the extensive records using an interactive database.
- American Immigrant Wall of Honor: For families who choose to honor a member of their family by having their name etched in the external wall outside of Ellis Island.
Can I visit other buildings on the Island?
Due to construction, the Immigration Museum is the only building currently open to the public daily. There are guided tours of the historic Ellis Island Ferry Building available on select days which are listed on the program boards.
Can people visit Ellis Island other than by ferry boat?
No, public access to Ellis Island is only via ferry boat. The docking of private vessels is strictly prohibited. The bridge to Ellis Island is not open to the public and is available to authorized users only.
Are pets allowed on the ferry or in the park?
No. Pets are prohibited from using the ferry system and being on Liberty & Ellis Islands. However, documented service/assist animals are exempt from this policy.
How long do I need to visit Ellis Island?
Ellis Island with Audio: 2 hours (Last boarding from NY is 2:15 pm and last boarding from NJ is 1:30 pm)
Ellis Island Ferry only: 1.5 hours (Last boarding from NY is 3:00 pm and last boarding from NJ is 2:45 pm)
Do I need a reservation to visit Ellis Island?
No. The tickets sold on our website gives you access to the Immigration Museum on Ellis Island.
Can I get a tour?
Ranger-guided tours are offered to the public on a first-come, first-served basis and cannot be reserved. Program listings are posted each day on program boards at Battery Park, Liberty State Park and at the Ellis Island information desk and are available dependent upon staffing levels.
Are there storage facilities at Ellis Island?
No. Visitors must carry and keep personal possessions with them at all times.
If I am using a car to get to the ferry, is parking available?Ferries depart from Battery Park in New York City and from Liberty State Park in Jersey City, New Jersey. We strongly recommend visitors travelling by auto or bus to use the ample car and bus parking at the ferry area in Liberty State Park in New Jersey. Parking at Liberty State Park is $7 per car. Although private parking garages may be available to you near Battery Park in New York City, parking is usually very limited and can be costly.
What is Liberty Island?
Liberty Island is the island where the Statue of Liberty stands.
How do I pick up Non-Crown Tickets?
There is no physical location to pickup your E-Tickets. You must download your E-Tickets through our site in one of the following ways. 1) By Clicking Here. 2) Following the link that is sent to the email address provided to us during checkout 3) clicking on the large blue "E-Tickets" button on the left hand side of any page within our website or 4) Clicking the "E-Tickets" menu item at the top of any page within our website. All 4 of these options will take you to the Download E-Tickets Page. To download your E-Tickets, you will need to use the email address you provided to us during checkout and the password that was sent via a separte email to the email address provided to us during checkout. The file downloaded from our website is a PDF file.
What other programs are available at Liberty Island?
- Liberty Island Ranger Tours: These tours are free outdoor tours which provide the opportunity to learn more about the history of Liberty Island and the Statue.
- Liberty Island Junior Ranger Programs: These programs are self-paced activities documented in a book on both Islands. Junior Rangers receive a Junior Ranger badge upon completion.
- Audio Tour: Audio tours are a wonderful enhancement to your visit. The self-paced Audio Tours are available for both the Statue of Liberty National Monument and the Ellis Island Immigration Museum. They are available in different languages including Arabic, English, French, German, Italian, Japanese, Mandarin, Russian and Spanish. A special children's tour features animal characters as guides. They are available at no additional cost and every official ticket to the Statue of Liberty or Ellis Island comes with the audio tour.
Both the Statue and Ellis Island Audio Tours are available for no additional charge.
Can I climb up the Statue to the crown?
A Pedestal/Museum Pass is required for pedestal and observation deck access. A Crown Ticket will allow access into the structure of the Statue and up to the Crown. Crown tickets have extremely limited availability and sell out months in advance.
Is the Statue of Liberty on Ellis Island?
No, Liberty Island and Ellis Island are separate islands. The Statue of Liberty is on Liberty Island and the National Museum of Immigration and former federal immigration station are on Ellis Island.
When Can I enter the Security Line?
You can enter the Security Line at any point during the day in which the Ferry is still operating from the related departure point (please see the ferry schedule for your departure point in these frequent asked questions under "General"). Your tickets are flexible and allow you to board the Ferry as soon as you get through the Security Screening. The earlier you get through the line the quicker you will be able to board a ferry to Liberty Island and Ellis Island. After passing through thescreening, you will board the next available ferry. If you have crown tickets, we recommend you proceed directly to the information booth upon your arrival at Liberty Island.
How much time should I allow for the Will Call window line?
We recommend you allow at least 30 to 45 minutes to make it through the Will Call window line if you have Crown Tickets. E-Ticket holders will not have to wait in this line.
How long is the Security/Ferry line?
The screening/Ferry line will take approximately 30 minutes but can exceed one hour during certain times of the day during the peak season.
I got an error message that said Payment could not be authorized. What does this mean?
Occasionally, guests may get this error due to unusual formats for the billing address, including the postal code. Please check your billing address and all other relevant details and try to resubmit your purchase.
When I attempt to purchase my tickets I received a message that my session timed out. Is there an issue?
Your internet browser has stored cookies that are causing this issue. Please clear your cache and restart your browser to correct this issue.
Where do the ferries depart from?
Ferries depart from:
Battery Park, New York.There is no street address for Battery Park. However, for the purposes of GPS navigation, (17 State Street, New York, New York)
Liberty State Park, New Jersey– 1 Audrey Zapp Drive, Jersey City, NJ.
How do I get to Battery Park in New York?
How do I get to Liberty Island in New Jersey?
If I take the ferry from one side, must I return to that side?
No. You may depart from and return to different locations. Be sure to use the appropriate boarding location at each island. You must board the ferry from the departure point listed on your ticket. However, you do not have to return to that departure point. For example, if you depart from New Jersey, you can take the return Ferry to New York once you are done with your tours. Once you disembark on the other side, you will not be able to board the ferries back to your original departure location. However, you can take the Liberty Landing Ferry between Liberty State Park and Manhattan.
Can I purchase tickets in advance?
Yes, we encourage advance reservations online through our web site and printing your ticket at home to avoid the Will Call window line. We do not offer non-Crown tickets to be picked up at the Will Call Window. Tickets purchased online are only available in E-Ticket form for non-Crown tickets.
How are refunds and exchanges handled?
Refunds will be provided if cancellations of reservations are made 24 hours prior to departure AND we agree to such cancelation which is at our sole discretion. No refunds will be given to those who have downloaded their tickets. Refunds will be provided if the islands are closed for security, safety or weather reasons. Unused tickets will not be refunded.
What forms of payment are accepted?
We accept all major credit cards (Visa, MasterCard, Discover, American Express).
What if I do not receive my E-Tickets?
Please check your spam or junk mail filter to make sure emails from our website haven't been blocked from your inbox. If you still haven't received the email with the link to the e-Tickets, then please go directly to the E-Tickets menu at the top of the webpage and download your E-Tickets. If you are having issues downloading your E-Tickets, then contact us via the Contact Us section of the website for assistance. Please note: some employers and government offices may block the email due to the file size or nature of the email. Please provide a personal email address to insure proper delivery of the email. Crown tickets must be picked up by the original purchaser at the Will Call window and cannot be sent as E-Tickets.
Can I have my tickets mailed to me?
Tickets will not be mailed out. We recommend you print your tickets at home or in your hotel’s business center.
Will my Ticket expire?
Yes, your ticket will expire after 180 days have passed from the date listed on your E-Ticket. Please proceed to the Security/Ferry departure line on or after the date listed on your E-Ticket, but before 180 days have passed from that date on your E-Ticket. If you are unable to make you trip, you may cancel or reschedule (based on availability) if you contact us via email at least 24 hours in advance and we agree to such cancelation which is at our sole discretion.
Will my 3 Day or 180 Day Flex Ticket expire?
Yes, the tickets will expire after 3 days or 180 days from the date listed on your E-Ticket. A Flex Ticket is not usable after that date. If you want to cancel a Flex Ticket, you must email us 24 hours prior to the last day of use and we agree to such cancelation which is at our sole discretion.
Where can I pick up Crown Tickets held at Will Call?
You can pick up these tickets at the Will Call Ticket Windows in Battery Park, NY or Liberty State Park, NJ. Will Call at Battery Park is located inside of Castle Clinton, a large round brick building in the heart of the park. Will Call at Liberty State Park is located inside the CRRNJ train terminal.
Are wheelchairs available for rental?
A limited number of wheelchairs are available for use on a first-come, first-served basis for no fee from the National Park Service. An identification card with a photo is needed to obtain one while visiting the island. Park staff is available to assist visitors at the information desk. There are no wheelchairs at the departure locations or onboard the vessels.
Do I need to purchase a separate ferry ticket if I want to go to Ellis Island as well?
No, the ferries run to both Liberty Island and Ellis Island; no additional ticket purchase is necessary. The ferry ticket provides round trip transportation to, from, and between the islands throughout the day.
Can minors visit unaccompanied by an adult?
All minors (17 and under) must be accompanied by a responsible adult 25 years old or older. If they arrive without an adult, they may be denied entrance into the park.
What type of shoes should I wear for my visit?
Simply choose comfortable, safe and practical. Please keep in mind that you will be on your feet for much of your visit and that you will be traveling by boat. Boats, by their nature, move with the water, particularly when affected by waves from passing vessels. Boat decks also can sometimes be wet and, of course, you will have to walk along a plank to board and to disembark from the boat. So please consider appropriate shoes. We especially recommend against wearing open-toe footwear and flip flops for safety reasons.
Children under 4 are free, but do I still need to make a reservation for them?
No. You may bring children up to four years of age and they do not need a ticket to board the ferry.
I will not be able to get in line until after 1:00 PM. Will I be able to go to both islands?
If you end up boarding the ferry at 2:00 PM or later, you will only have adequate time to go to one of the two islands, whichever you choose.You will not have time to visit both islands. There is no discount for only being able to visit one island.
What kind of security do I have to go through in order to visit the Statue of Liberty and Ellis Island?
Visitors must go through airport-style security at the embarkation point, prior to boarding our vessels. All belongings will pass through an X-ray machine and all visitors will be asked to go through a metal detector. Shoes, coats, jackets and scarves must be removed as part of the screening process. If you have Crown Tickets or a Pedestal/Museum pass, you will have to go through screening a second time, including an air-puffer machine.
Is food and drink offered to visitors?
Yes, both Liberty Island and Ellis Island have cafes that offer international and American food. There is seating inside and outside and outside terrace at the Ellis Island café overlooks the Immigrant Wall of Honor and Lower Manhattan.
What am I allowed to carry with me?
Backpacks are allowed on the islands, however, if you are going inside the Statue of Liberty you must store your backpack in lockers for an additional charge. Small purses, fanny packs or camera bags may be allowed. Please travel light.
What is the schedule for the Battery Park Ferry (New York)?
- From Memorial Day to Labor Day (Late May to Early September): The Ferry departs every 20 minutes from Battery Park (New York Departure) starting at 8:30AM to 4:30PM
- From Labor Day to Columbus Day (Early September to Early October): The Ferry departs every 20 minutes from Battery Park (New York Departure) starting at 9:00AM to 3:30PM
- From Columbus Day to Memorial Day (Early October to Late May): The Ferry departs every 20 minutes from Battery Park (New York Departure) starting at 9:30AM to 3:30PM
What is the schedule for the Liberty State Park Ferry (New Jersey)?
- From Memorial Day to Labor Day (Late May to Early September): The Ferry departs every 40 minutes from Liberty State Park (New Jersey Departure) starting at 8:30AM to 4:30PM
- From Labor Day to Columbus Day (Early September to Early October): The Ferry departs every 40 minutes from Liberty State Park (New Jersey Departure) starting at 9:00AM to 3:30PM
- From Columbus Day to Memorial Day (Early October to Late May): The Ferry departs every 45 minutes from Liberty State Park (New Jersey Departure) starting at 9:30AM to 3:30PM
Travel Route of Battery Park Ferry (New York Departure):
The Ferry that leaves from Battery Park will travel the following route: 1) Departs Battery Park in New York 2) Arrives at Liberty Island approximately 10-15 minutes later 3) Departs Liberty Island approximately 10-15 minutes after arriving and sets course towards Ellis Island 4) Arrives at Ellis Island 10-15 minutes after departing Liberty Island 5) Departs Ellis Island approximately 10-15 minutes after arriving there and set's course back to Battery Park 6) Arrives at Battery Park approximately 10-15 minutes after departing Ellis Island. The entire round trip, if you never left the ferry, would take approximately one hour.
Travel Route of Liberty State Park Ferry (New Jersey Departure):
The Ferry that leaves from Liberty State Park will travel the following route: 1) Departs Liberty State Park in New Jersey 2) Arrives at Ellis Island approximately 10-15 minutes later 3) Departs Ellis Island approximately 10-15 minutes after arriving and sets course towards Liberty Island 4) Arrives at Liberty Island 10-15 minutes after departing Ellis Island 5) Departs Liberty Island approximately 10-15 minutes after arriving there and set's course back to Liberty State Park 6) Arrives at Liberty State Park approximately 10-15 minutes after departing Liberty Island. The entire round trip, if you never left the ferry, would take approximately one hour.5 minutes after departing Ellis Island. The entire round trip, if you never left the ferry, would take approximately one hour.
How do I cancel my order?
There are no refunds for cancellations that occur for no shows or cancellations that occur within 24hrs of the date of your tour. In addition, for cancelations to be considered, you must completely fill out the form on the contact us page in the following manner: Fill in the name, phone number, and email address, as provided during checkout. Also, and most importantly, put your confirmation number in the "Other Inquiry" box along with the words "Cancel Order" and a brief description as to why you want to cancel.
Under no circumstances will previously downloaded E-Tickets be refunded except by the decision of Statue of Liberty Tours on a case by case basis
Please be sure to follow these instructions when canceling your E-Tickets. Failure to do so will unfortunately result in no refund being issued. We have the right to refuse any refund request. All refunds are at our sole discretion.